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FREQUENTLY ASKED QUESTIONS


How do I know if my skin will react to your products?

We strongly advise to do a skin test before using of any of our oils, even if you’re sure you are not allergic. In order to do a skin test, apply a drop of the oil on your inner wrist or on the back of your hand and lightly massage it. Leave it for 1-2 hours to observe the effects. In case any redness, swelling, itchiness, or irritation develops, discontinue further use of the product immediately.

My skin is showing signs of irritation, what should I do?

In case any redness, swelling, itchiness, spots, or irritation develops, discontinue further use of the product immediately. Make a list of all new products used recently and stop using all of them, then contact your doctor for further directions.

Can I use these products on my children/pets?

We strongly recommend that you do not use our products on any child below the age of 7 and strictly keep them out of reach of children and pets. If you wish to use any of your products on children, please contact us first.

Do you have a return and exchange policy?

Due to the sensitive nature of the products, we do not accept returns or refunds. However, if you are unsatisfied with the product in any way, please do contact us. If your product has been damaged during transit, let us know within 24 hours and we will replace it.

What is the shelf life of the products?

Our products have a 2-year shelf life from manufacturing date. Please keep the products away from direct sunlight to ensure longevity and efficacy.

Do you customize products for people?

If you have a requirement that is not being met with our existing range you can talk to us directly on our customer care number or by emailing us. We will work with you to try and find a solution.

Do you ship internationally?

Not yet, but we’re hoping to soon.

Warning

Our products could lead to a possible skin sensitivity therefore conduct a skin test before using the product. Keep out of reach of children and pets. Avoid all contact with the eyes. Talk to your doctor before using our products while pregnant or nursing. Our products are meant for external use only! Keep out of direct sunlight. This is a blend of pure essential oils, which are highly concentrated and should be used with care and as advised. Our products are not intended to diagnose, treat, cure, or prevent any disease.